Frequently Asked Questions
Everything you need to know about Dimple Color contact lenses and services.
Are Dimple Color contact lenses safe to wear?
Yes, all our lenses are manufactured in ISO-certified facilities and have received regulatory clearances such as FDA or CE. We prioritize ocular health by using high-quality, breathable materials.
Do I need a prescription to order from Dimple Color?
While we offer both plano (non-prescription) and prescription lenses, we strongly recommend consulting with an eye care professional before use to ensure the correct fit and base curve for your eyes.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. We also offer express shipping options at checkout for faster delivery.
What is your return policy?
Due to the medical nature of our products, we can only accept returns on unopened and factory-sealed boxes within 30 days of purchase. Damaged or defective items will be replaced immediately.
How do I care for my reusable lenses?
Always wash your hands before handling lenses. Use a multi-purpose contact lens solution to clean and store them in a clean case. Never use tap water or saliva to rinse your lenses.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.